A Unique Customer Service Experience

DaChan Bay Terminals is managed by Modern Terminals Limited, which has 50 years of solid experience in container terminal operations in Hong Kong, one of the world's busiest seaports. The mission of Modern Terminals is to be the preferred partner for world-class terminal and supply-chain services, building global connectivity for the sustainable development of local economies and the improvement of people's well-being.

With brand promises of "Partnership for Value, Customer-diven Innovation and Operational Excellence", DaChan Bay Terminals is committed to being the preferred partner for world-class terminal and supply-chain services.

Rely on the advanced facilities and IT system, DaChan Bay Terminals delivers a full portfolio of vessel-operation and container-related services that match and even exceed international standards, thus providing its customers with a continuum of service excellence.

In Nov 2015, DaChan Bay received its Vehicle Import Port Lisense and has become the only seaway vehicle import port in Shenzhen. This also marks the Terminal one of the most important ports in south China that can handle vehicle imports.
 

On-Boarding 28 Days Prior to Maiden Call

-28 days
Decision to call DCB
Carrier announcement
Joint promotion preparation with carrier
Carrier staff familiarization
Operation meetings

-21 days
Carrier/DCB Joint Marketing
Shipper's seminar with Port Authorities and Brokers
Joint calls to VIP customers

-14 days
Bookings
Extend Free Cargo Receiving Period for maiden call
Booking tracking for exceptional case
Provide on-site answering service at carrier's office

-0  day 
Maiden Call
 

Proven On-Boarding Process Post 28 Days After Maiden Call

0   day
Maiden Call
Souvenir presentation to Captain
Press release
Collect customers' feedback
Joint sales calls
Provide full support to ensure terminal operational smoothness
Closely monitor the vessel operation to ensure port efficiency

+7 days
Continue fullow-up customers' feedback
Collect customers' feedback
Weekly loading report

+28 days
Solutions building with customers
Provide value-added service to customers